About Gamp
Gamp is a venture-backed business and we are part of a global wave of insurtech startups that
are creating success through technology and business model disruption. Learn more:
What you’ll be doing?
● Helping our customers succeed in their interactions with Gamp.
● Respond to customer queries in a timely and accurate way, via phone, email or chat.
●Identify customer needs and help customers use specific features, providing the
necessary support required for customers to succeed with Gamp.
●Update our internal databases and systems with information about technical issues and
conversations with customers.
●Monitor customer complaints on social media and reach out to provide assistance or
routing them to the appropriate internal team.
●Inform customers about new features and functionalities.
●Follow up with customers to ensure their technical issues are resolved.
●Gather customer feedback and share with our Product, Sales and Marketing teams.
●Assist in training junior Customer Support Representatives.
●Staying late (or coming in early) to support high-priority customers.
*What makes you a great candidate?*
●You are willing to commit to working as part of our support team, upgrading processes, helping our customers, and implementing new functionality to help our customers work even better
●Experience as a Customer Support Specialist or similar CS role.
●Familiarity with our industry is a plus.
●Experience using CRMs and other help desk software and remote support tools
●Understanding of how CRM systems work
●Excellent communication and problem-solving skills
●You are able to multitask.
●Patience when handling tough cases.
●You’re an A+ listener and communicator with the ability to synthesize feedback and be
the customer’s voice to help your teammates become better marketers, designers,
builders, and more
●Relevant certifications could be helpful
How to Apply
Send your CV to hiring@getgamp.com