Customer Service Representative at Mopheth Nigeria Limited
Location: Lagos
Responsibilities
Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.
Requirements
BSc / HND in Mass Communication, Business Administration, or a related field.
3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
Excellent communication and interpersonal skills.
Ability to promote products effectively and engage customers in a friendly, professional manner.
Ability to stand for extended periods and move around the store as needed.
Physically able to assist customers with product inquiries.Customer-focused, with a positive attitude and a passion for helping people.
Strong problem-solving abilities and the capacity to remain calm under pressure.
Detail-oriented and capable of multitasking in a busy environment.
How to Apply
Interested and qualified candidates should send their CV to: hr@mophethgroup.com using the Job Title as the subject of the mail.