Location: Ikeja, Lagos
Responsibilities
Providing help and advice to customers using the organization’s products or services.
Communicating promptly, courteously with customers by telephone, email, letter and face to face.
Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by other units.
Conduct customer experience surveys.
Producing written information for customers, often involving use of computer packages/software.
Preparation for monthly report.
Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
Improving customer service procedures, policies and standards for the organization.
Meeting with other managers to discuss possible improvements to customer service;
Learning about the organization’s products or services and keeping up to date with changes;
Provide pricing and service delivery information
Direct requests and unresolved issues to the designated resource
Record details of inquiries, comments, complaints and actions taken.
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Assisting in preparing correspondence to be sent out to clients.
Work with other hospital manager on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
Any other duties assigned from time to time.
Qualifications
A Bachelor’s Degree in Mass Communication / English / Social Sciences
A minimum of 2 years experience in a similar role is required
Experience in healthcare sector is an added advantage.
Must have completed NYSC
How to Apply
Interested and qualified candidates should send their CV to: careers@eyefoundationhospital.com using the Job Title as the subject of the mail.